We want you to be delighted with your goods. If the goods you have chosen do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice. If you wish for our couriers to collect the item we will only charge you at cost.

Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made to the card used when ordering minus the original delivery charge, if you use our courier company to return the items, if they are not in their original packaging in perfect condition we cannot refund the items. In the unlikely event that the item is damaged or faulty and the item is changed or altered by the customer without prior notice to Comfy will void any returns.

This does not affect your statutory rights as a consumer. We strictly comply to the to The DTI Consumer Protection (Distance Selling) Regulations 2000. Unfortunately, we cannot accept items for a refund or exchange if they have been damaged after delivery. You must report any damage caused by the delivery within 7 working days. We cannot accept ANY returns for damage or fault if you do not report damage or fault within 7 days. Please note if returning an item because of damage or fault you must retain the original box. The company will at its own cost replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.

At Comfy we want you to be happy with your new product. Should your product develop a fault within 28 days of purchase, we are happy to either exchange it, repair it or offer a refund. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. For faults that have developed after 28 days, you may still be entitled to an exchange, repair or partial refund.

You should contact us first by email or phone to arrange the return of a product. Please remember any goods you wish to return must be in their original packaging, unused and undamaged. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us.