Terms & Conditions

DELIVERIES

 

We deliver to all EU countries, please contact comfy for a delivery price including VAT.

 

Your order will reach you within 7 working days 'if in stock’. We aim to deliver out of stock items within 28 days. Deliveries are made during normal working hours (Monday -Friday). If you have any questions please do not hesitate to contact us: info@comfyuk.co.uk or T.01215266536

 

As our products don't always fit through your letterbox we will advise you of the due date. If you are out, the courier/postman will leave you a card to call them or leave it with a neighbour, letting you know where it has been left. If you don't call them they will return the goods to us and you may be charged for re-delivery. Delivery times are between 8am-6pm week days. Saturday delivery can be arranged by request with an addition charge.



GUARANTEE

 

The terms below offer extra rights in addition to your statutory rights, which remain unaffected.

 

We want you to be delighted with your goods. If the goods you have chosen do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice. If you wish for our couriers to collect the item we will only charge you at cost.

 

Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made minus the original delivery charge if you use our courier company to return the items, if they are not in their original packaging in perfect condition we cannot refund the items. In the unlikely event that the item is damaged or faulty and the item is changed or altered by the customer without prior notice to Comfy will void any returns.

 

This does not affect your statutory rights as a consumer. We strictly comply to the to The DTI Consumer Protection (Distance Selling) Regulations 2000. Unfortunately, we cannot accept items for a refund or exchange if they have been damaged after delivery. You must report any damage caused by the delivery within 7 working days. We cannot accept ANY returns for damage or fault if you do not report damage or fault within 7 days. Please note if returning an item because of damage or fault you must retain the original box. The company will at its own cost replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.

 

At Comfy we want you to be happy with your new product. Should your product develop a fault within 28 days of purchase, we are happy to either exchange it, repair it or offer a refund. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. For faults that have developed after 28 days, you may still be entitled to an exchange, repair or partial refund

 

You should contact us first by email or phone to arrange the return of a product. Please remember any goods you wish to return must be in their original packaging, unused and undamaged. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us.

 

Every care has been taken to ensure that the description and specification are correct at the time of going to press. However, while the colour/position of design reproduction is a close representation, a very slight variation in the actual goods may occur.

 

If you have any questions, we are here to help. Please contact us on info@comfyuk.co.uk or T.01215266536

 

When you have placed your order, you will receive an email within 2 working days detailing the week the goods are expected to be dispatched.

 

If you do miss the delivery, you will receive a notification card in your letterbox. The courier will try and redeliver the goods the following working day. If you miss the second delivery, you will need to call the couriers and arrange for redelivery. They may not attempt delivery after that without incurring an additional delivery charge. Failing that, the products will be returned to Comfy with a charge to pay. Please try to avoid this happening, as unfortunately, you may have to pay postage for the products to be sent back to you again.

 

It is your responsibility to ensure that the Upholstery and Furniture Products you have ordered will fit into your home and that there is sufficient access for our delivery lorry to reach the delivery address.

 

It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. If there are any non-standard delivery circumstances and you do not inform us you may be liable for an extra delivery charge

 

Deliveries requiring special arrangements can sometimes be made but will be at an additional cost to you.

 

Re-delivery charges may also apply.

 

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

 

We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

 

Specific delivery times and days cannot be agreed at any time in the order process.

 

The delivery crew will not attempt delivery if there are health and safety issues or where damage to your property may occur nor will they remove doors and windows.


Postage and packing rates apply to all transactions unless otherwise stated. Saturdays and Bank holidays are NOT counted as 'standard' delivery days and will incur a surcharge if requested.

 

If there is an unforeseen or out of our control delivery delay, we will attempt to notify you by e-mail or telephone.

 

Please note: If goods inside the box arrive to you damaged, you must refuse to accept the delivery and state this on the delivery note. If you sign for the goods (by default accepting them in good condition) and then report any damage after that time, no claims for compensation can be accepted. If you are unsure that they are damaged please sign for them 'Received damaged' and you will be covered by our terms and conditions.

 

Comfy will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delivery delay or failure was due to any cause beyond its reasonable control.

 

Comfy may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions.

 

We will treat all your personal information as confidential we will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation.

 

When you shop on this Website, we will ask for Personal Information such as

 

Your name

E-mail address

Billing address

Delivery address

Telephone number

Product selections

Credit card or other payment information and a password

 

We confirm that any Personal Information, which you provide to us, and any User Information from which we can identify you, is held in accordance with the UK Data Protection act.

 

We use your information only for the following purposes:

 

For statistical purposes to improve this Website and its services to you

To administer this website

If you consent, to notify you of products or special offers that may be of interest to you, only from Comfy

 

You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.