Delivery Information

 

We deliver to all EU countries, please contact comfy for a delivery price including VAT.

 

Your order will reach you within 7 working days 'if in stock’. We aim to deliver out of stock items within 28 days. Deliveries are made during normal working hours (Monday -Friday). If you have any questions please do not hesitate to contact us: info@comfyuk.co.uk or T.01215266536

 

As our products don't always fit through your letterbox we will advise you of the due date. If you are out, the courier/postman will leave you a card to call them or leave it with a neighbour, letting you know where it has been left. If you don't call them they will return the goods to us and you may be charged for re-delivery. Delivery times are between 8am-6pm week days. Saturday delivery can be arranged by request with an addition charge.

 

When you have placed your order, you will receive an email within 2 working days detailing the week the goods are expected to be dispatched.

It is your responsibility to ensure that the Upholstery and Furniture Products you have ordered will fit into your home and that there is sufficient access for our delivery lorry to reach the delivery address.

It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. If there are any non-standard delivery circumstances and you do not inform us you may be liable for an extra delivery charge.

Deliveries requiring special arrangements can sometimes be made but will be at an additional cost to you.

Re-delivery charges may also apply.

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Specific delivery times and days cannot be agreed at any time in the order process.

The delivery crew will not attempt delivery if there are health and safety issues or where damage to your property may occur nor will they remove doors and windows.

Postage and packing rates apply to all transactions unless otherwise stated. Saturdays and Bank holidays are NOT counted as 'standard' delivery days and will incur a surcharge if requested.

If there is an unforeseen or out of our control delivery delay, we will attempt to notify you by e-mail or telephone.

Please note: If goods inside the box arrive to you damaged, you must refuse to accept the delivery and state this on the delivery note. If you sign for the goods (by default accepting them in good condition) and then report any damage after that time, no claims for compensation can be accepted. If you are unsure that they are damaged please sign for them 'Received damaged' and you will be covered by our terms and conditions.

Comfy will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delivery delay or failure was due to any cause beyond its reasonable control.

Comfy may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions.

We will treat all your personal information as confidential we will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation.